Terms & Conditions
These “Terms and Conditions of Service” are a legally binding agreement (“Agreement”) between you and National Relief Telecom. By using the National Relief Telecom service (the “National Relief Telecom Service”), you (“You”), the participant, acknowledge and agree to the following Terms and Conditions of Service. National Relief Telecom reserves the right to change or modify any of these Terms and Conditions of Service at any time and at its sole discretion.
Lifeline Program Terms & Conditions
National Relief Telecom Lifeline service is funded by the Universal Service Fund Lifeline Program and administered by the Universal Service Administrative Company. Eligibility determinations are made by the Universal Service Administrative Co. (“USAC”), the government entity who administers the Lifeline program. If a consumer believes they may qualify and wants to take advantage of the Lifeline program, they need to apply through the USAC National Verifier process, directly with USAC or with the assistance of a provider, and provide that eligibility determination to National Relief Telecom to complete their enrollment and receive the benefit. Once eligibility information has been provided, and enrollment is completed, a discount will be applied to the cost of the consumer’s qualifying broadband Internet subscription service on a monthly basis until they no longer qualify, request deactivation of the program benefit, or transfer the benefit to another service provider. These requirements are based on a person’s participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the US Government.
Federal law limits the availability of the Lifeline Benefits. Federal law permits only one Lifeline benefit per household (which is defined as any individual or group of individuals who live together at the same address and share income and expenses). Qualified applicants understand they may be required to re-certify their continued eligibility at any time, and that failure to re-certify will result in the loss of their benefits.
- Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline Program.
- Will notify National Relief Telecom by calling +1 833-678-0017 within thirty (30) days if they no longer qualify for any of the public assistance Programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason.
- Will notify National Relief Telecom of any change of address within thirty (30) days by calling +1 833-678-0017.
- Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law.
Applicants who qualify and are enrolled in the Lifeline Program with National Relief Telecom will be provided with a cellular phone, at no cost, together with service plan eligible allotment of airtime minutes and/or data each month for as long as they remain eligible for service. Eligibility determinations are at the sole discretion of the FCC and the Universal Service Administrative Co. (“USAC”) who oversees administration of the benefit program.
Please call National Relief Telecom at +1 833-678-0017 or visit our website at nationalrelieftelecom.com for further information. Eligibility determinations are subject to change and must be renewed annually by USAC. If a customer fails to continue to qualify for the benefit, they will immediately be deemed ineligible to participate and will be de-enrolled in accordance with the program rules.
National Relief Telecom reserves the right to cancel the enrollment of any customer and/or permanently deactivate any customer’s phone for fraud, misrepresentation or other misconduct as determined by National Relief Telecom and in alignment with the program rules.
While participating in the National Relief Telecom Program, a customer shall not be permitted to sell, rent, give away or in any way allow another person to use the cellular phone or National Relief Telecom Service provided to him/her. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY THE NATIONAL RELIEF TELECOM PHONE OR SERVICE PROVIDED TO YOU. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. In addition, if National Relief Telecom determines that a customer has violated these prohibitions, the customer will be permanently de-enrolled from the Program, their phone will be permanently deactivated and the customer may not be eligible to receive service from National Relief Telecom in the future.
If you have any questions, concerns, comments or complaints regarding the National Relief Telecom service, offerings or products, you can contact us directly at +1 833-678-0017. For questions regarding the Lifeline Program, you can contact our customer service at +1 833-678-0017, USAC’s Lifeline Support Center at (800) 234-9473 or LifelineSupport@usac.org, your state’s Public Service Commission/Public Utility Commission, or the FCC at consumercomplaints.fcc.gov.
Activation and Use of Your Phone
Upon enrollment in the National Relief Telecom Program, you must accept the National Relief Telecom telephone number assigned to your phone at the time of activation and you will acquire no proprietary interest in any number assigned to you. The wireless telecommunications networks used to transmit calls for the National Relief Telecom Service are owned and operated by various licensed commercial mobile radio service providers (“Carriers”), not National Relief Telecom. The number assigned to your National Relief Telecom phone at the time of activation will not be changed for any reason unless required by a Carrier or if the number is lost following the deactivation of your phone.
You may not select a number to be assigned to your National Relief Telecom phone. National Relief Telecom Service can only be activated where service is offered and supported. Some functions and features referenced in the Manufacturer’s manual provided with your phone may not be available.
National Relief Telecom may modify or cancel any service or take corrective action at any time without prior notice and for any reason, including but not limited to your violation of these terms and conditions of service.
Not all services are available with all wireless devices or on all networks. We may remotely change your wireless phone’s software, applications or programming without notice. This could affect your stored data, your phone’s programming and how you are able to use your wireless phone.
Rates, Usage, and Included Monthly Minutes
While you are enrolled in the National Relief Telecom Program, you will receive a free monthly allotment of airtime minutes and/or data as provided for the eligible plan offered in your state.
National Relief Telecom airtime is issued in minute (or unit) increments. Units are deducted at a rate of one (1) unit per minute or partial minute of use.
There is no additional charge for nationwide long distance.
As a customer, you are required to annually verify your continued Program eligibility every year (not including the year you enroll). If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled.
Upon de-enrollment, you will cease receiving the free monthly allotment. Your phone may remain active with additional airtime purchase.
Non-Usage: De-Enrollment and Deactivation
Only subscribers who actively use their Lifeline service are eligible. If you reach thirty (30) consecutive days without any usage, you will be notified. Failure to use your handset within fifteen (15) days will result in termination of benefits.
“Usage” includes: making or answering a call, sending a text, using data services, purchasing airtime, or informing National Relief Telecom that you wish to continue.
To reactivate your phone and re-enroll, you must call Customer Service.
National Relief Telecom
651 N. Broad St., Ste. 206
Middletown, DE 19709
Phone: +1 833-678-0017
Email: support@nationalrelieftelecom.com